“The newest computer can merely compound, at speed, the oldest problem in the relations between human beings, and in the end the communicator will be confronted with the old problem, of what to say and how to say it.” ― Edward R. Murrow
Not another rant from a Boomer about too much cell phoning!? (sorry)
Who would have ever predicted the speed of our technological invention in the area of communication? We are all carrying a Star Trek communicator in our pocket. Platforms like email, Facebook, and Twitter to name a few, allow almost unlimited connections with friends, families, strangers (and foes).
We are now sharing photos of our new grandson within our family everyday. I can teach college classes to students who reside in different cities and states. My students can send me an email with questions late at night while they are working on homework or studying for exams. Cell phone calls make keeping in touch with family all over the state at any time of day.
There is an illusion that can easily take place. Our technology now allows us to communicate all of the time and with almost anyone. But all this easy “talking” doesn’t necessarily mean that much is really being said.
“The single biggest problem in communication is the illusion that it has taken place.” ― George Bernard Shaw
How many times have you created a misunderstanding with an email? Do you fully understand every text and tweet, even from people you know so well?
THREE REASONS WHY DIGITAL COMMUNICATION OFTEN FAILS
ONE: Volumes of meaning are typically communicated through our body language. Your facial expressions and gestures are important, even essential tools that you use when you communicate. You spend years of your younger years learning how to “read” the body language of others. Skyping during meetings is so popular because it allows people to feel like they can “read” the room better.
- Where are your eyes wandering while you are listening?
- How about the way your legs are positioned when you sit?
- What about how you are standing or sitting when speaking?
Scientists today predict that our young people are launching into adulthood with poor social skills because they haven’t had the practice with enough real time mastering how to interpret body language. They’ve spent so much time on their phones and not enough time with real people.
TWO: When you are in the physical company of others there is a power of presence that can’t be replaced by digital means. Aren’t you guilty of saying things in a text that you might not ever say face-to-face? Maybe it’s too quick, impersonal or mean. Remember the rule about counting ten before pushing the send button? When someone is right in front of you, the tendency is to take greater care about how, what and why you speak the way you do. There is some physical force that shapes the style of communicating.
“When you have once seen the glow of happiness on the face of a beloved person, you know that a man can have no vocation but to awaken that light on the faces surrounding him. In the depth of winter, I finally learned that within me there lay an invincible summer.” ― Albert Camus
THREE: When you communicate in person you can’t just refuse to click “open” and leave the dialogue in limbo. There is a strong inability to ignore that occurs when you are in the physical presence of others. When you’re with someone you just have to talk it through or make it up or fight it out or reach a conclusion. Being with someone adds something irreplaceable to the interaction, you just can’t turn off the phone.
Volume doesn’t make up for depth. You already knew this to be true. But the truth isn’t always at the heart of what any of us does. Being connected is still essential. Being connected in the right ways matters most. At the end of your day, think about how many real people you’ve actually interacted with, in person.
“Constantly talking isn’t necessarily communicating.” ― Charlie Kaufman