
“We are stuck with technology when what we really want is just stuff that works.” ―
Ninety percent of Americans are online daily. One study reported that on average we are checking our phones 205 times a day. It’s hard to imagine how we could live right now without this pervasive technology all over and around us. Eventually, I found it impossible to teach a college class without being able to hook up to the web, my own dependency became very real.
I thought all the work of relocating was behind me once I got most of my boxes emptied. Changing my address was a whole other major enterprise. I guess the good news is that so much of this can be done online. Just like setting up my move and communicating with the postal service. Very rarely is it necessary to speak with a live human being. Those times when I did, the experience was a great relief and deescalated so much of my frustration. Yet sometimes, talking to real people just made the irritation expand beyond belief. For example, every time I called the office at my new residence, I literally got a different answer to the same question. Each person that answered the phone had their own authoritative explanation. They couldn’t all be right, and weren’t. The manager who finally got me all settled was amazed when I shared this experience with her. That’s probably why it goes on.
Updating Your Address, So Simple…Right!
Who knew that changing an address would turn into such a nightmare? I just spent two days on the internet and phone communicating with three different customer service representatives from all over the world, just to change the address for my credit card. I had to call, several times, change passwords again and again. Use a different browser because mine isn’t up to date. What do you mean? It’s the most used browser in the world! Another visit was necessary later in the week because I noticed the name of my new town had been misspelled. Talking with a live person is great, but can be problematic when we don’t both speak the same language.
“Technology is the knack of so arranging the world that we do not experience it.” ―

The most horrendous mistake happened with my Amazon Prime account. When I changed that address I goofed. By mistake, I created a second address. I order so much from Amazon . Last night I forgot to get special batteries at the store. When I got home I ordered them from Amazon and they were at my door this morning. I even get my prescriptions filled and sorted by daily dosage from Amazon. So, it’s a big deal to get that address change completed.
After a few days of trying to fix it on my own, I contacted customer service. No easy task! This part of the fix took two different calls. It takes Amazon 24-48 hours to complete a change to your account. That seems extraordinary in our digital universe. The second agent walked me through the process of deleting the second account. Unfortunately, it was my original account that was wiped out. I’m now starting from scratch. My 20-plus year history is now wiped away. Oh well.

I thought that was just going to have to be my own problem, but NO! I had orders for a kitchen rug cancelled this week. The Amazon message was that I was ordering too much and needed to prove my identity. Well, how do I do that when all my proof has my old address on it? It will take Amazon three business days to decide if I’m really me. I guess batteries are all I can get away with right now.
Have you ever thought about all in your life that has to be changed when you move? Technology makes this simple today. Maybe it’s just me, but I kept hitting obstacles along the way.
“It’s supposed to be automatic, but actually you have to push this button. ” ―
What’s In The Mail?

Before moving I did file the paperwork with the United States Postal Service to have my address changed and mail forwarded. I did this in the middle of July, to take effect at the end of that month. I got an official notification yesterday in my mail here that the USPS was going to in fact start doing this. I’ve been getting emails, cards and other notes from the USPS alerting me of my new address and of their plan to forward. I have yet to get any actual mail forwarded. Or any real mail sent to this address. The USPS is spending a fortune with their paperwork and notification system. Let’s see if I get any mail this week.
My New Pad is All Hooked Up, Finally

“If television’s a babysitter, the Internet is a drunk librarian who won’t shut up.”
―
Getting my new residence all hooked into the internet was a slow start. The customer service ordering went without a hitch. A huge operation I’m sure. This cable company has a monopoly with my new community. The process of getting hooked up is all very routine…supposedly. The big deal isn’t so much having TV to watch as it is to have wireless service so I can be connected to the internet. Otherwise, how will anyone know I’m really alive?
While my grandson was at ice hockey camp, his three-year-old sister and I went in search of the closest store to pick up the equipment needed to get all set up. We found one, proceeded through the door and toward the back counter where the employees were all at work. Once I got there, I was given a puzzled look and told, you can’t come back here. You have to go back to the front of the store and sign-in first. Where? I asked. Up at the front. Okay, I’ll go hunt for it and hope to be able to come back and talk to you later…
Later arrived, and the clerk in the back got me registered and then told me that I couldn’t pick up equipment at the store. I had to call and have it delivered. My granddaughter and I trudged back to get buckled into the car. We drove to hockey camp to pick up brother and I got on the phone. That helper asked me why I didn’t just pick up my equipment up the local store. What do they say about the right hand not knowing what the left hand is doing?
“Computers are useless. They can only give you answers.” ―
My wife was a doctor of technology. Not the kind that helps you get your computer hooked up to your printer. She was an expert in helping teachers learn how to best use technology with their students. All the hardware and software that surrounds us – how do we harness it in classrooms to make learning more effective. Our daughter followed in her footsteps and now does that kind of work up here where I now am. While neither one wants to be called on to wire your home, my daughter does know so much more than her digital immigrant father.
I was very proud of myself for getting televisions hooked up to the new internet and digital service, but I still had a few obstacles. My daughter came in one evening and while the kids and I had dinner she got my Apple TV incorporated AND figured out what was wrong with my behemoth printer (that’s a whole other blog post!). She had to do a “go around” – what a remarkable problem solver! Every time she comes over she’s got a solution in her pocket and has made living that much easier for me.
Home Sweet Home
I think it’s going to take another month to get any mail. How much will be junk? What is still being delivered to Houston? My house has not sold. I’m still trying to get my daily TV news recordings set up (it thinks I still live in Houston). Amazon is back in business, let’s see if I get my prescriptions in a few weeks. I was just on the phone with AT&T for half an hour. Their system only wanted email addresses that started with a letter. It’s always something. Are you sure you really want to move?
“The real problem of humanity is the following: We have Paleolithic emotions, medieval institutions and godlike technology. And it is terrifically dangerous, and it is now approaching a point of crisis overall.” ―



























